Shipping policy

INTERNATIONAL SHIPPING POLICY
COURIER RATES FOR COUNTRIES:-
Shipping is free within India.

For shipments outside India, refer to the shipping charges below:

Purchase Value From $ 1 To $99 Shipping Charges $9.99
Purchase Value From $100 To $199 Shipping Charges $19.99
Purchase Value From $200 To $299 Shipping Charges $29.99

HOW COURIER RATES ARE CHARGED?

International courier rates are charges according to the weight of the order products.
For ex:- If you are a customer from U.S.A then the shipping rate to U.S.A are $15.57 for first 500gram of weight and from their $4.1 will be charge for every addition 500gram.
So, it means if you courier package weight is 2kg then the courier charges will be
$15.57+$4.1+$4.1+$4.1=$27.87.

DELIVERY TIMES:-
Your order products will be shipped within 3 DAYS from the purchase. Depending upon your location you will receive your order within 7 to 21 Days.

DELIVERY DETAILS: -
1. Once your parcel is dispatch; the details will be e-mail to you with tracking number.
2. You will also receive an e-mail from us, once your parcel is delivered.
CAN I CHOOSE MY DELIVERY DATE?
We are extremely sorry that this service is not available right now on jahnavizt.com

FURTHER INFORMATION:-

» What should I do if I cannot track my order on
Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically.
If you are unable to view any information regarding your parcel, please let us know.

» What happens if I am not available to receive my parcel?
Should you not be present when our courier partner attempts to deliver your parcel, our courier partner makes attempts to reach you via a phone call and SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package. A second attempt will automatically be made within 24 hours. After the second attempt, our courier partner will hold on to your parcel for 3 days awaiting further instructions from the recipient before returning your parcel to embroiderymaterial.com.
Once the parcel has been sent back to us, you must wait until it arrives in our Order Processing Center. At this time you will automatically receive an email asking you if you would like us to resend your parcel .We will hold the parcel for you at our Order Processing Center for a week from the time we send you an email. If we do not hear from you in this timeframe we will need to cancel your order.
Please note the shipment cost for resending the parcel will be borne by the customer.

» What should I do if I receive a damaged parcel?
If when you receive your parcel you notice that it is damaged you should refuse to accept it.
All parcels are guaranteed to be in perfect condition when they are dispatched from our Order Processing Center, complete with security tape that should be visible and intact.
If you refuse your parcel, please let us know via an email to jahnavztt@gmail.com

» What should I do if a damaged parcel has been left for me?
If your parcel was left for you in your post-box, or if your neighbor/ reception/ anyone on your behalf has accepted it, and it is damaged, the parcel is considered as “Accepted”.
If on opening your parcel you notice that items are damaged or missing, please inform us via an email on jahnavztt@gmail.com within 24 hours of receipt of your order.

» I have only received part of my order
Please be aware that your order may be dispatched in separate parcels and on different dates. In case we do so, we will keep you informed via an email
» I have received a defective item or my order is incorrect
If you notice that the items you’ve received are faulty or if your parcel does not contain the items you ordered, please contact us within 24 hours of receiving the parcel.

HOW DO INTERNATIONAL DUTIES & TAXES WORK?
 Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers).

» if there is still any query regarding the shipping & deliver then please contact us on
jahnavztt@gmail.com whatsapp +91 9167699801